Senior Solutions Consultant, Platform Modernization Adoption

🕒 May 22

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔬 Science

Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Lead customer migration and platform adoption initiatives from legacy systems to the modernized insurance platform. • Develop and execute customer-specific migration strategies, adoption roadmaps, and change management plans. • Guide customers through complex transition phases while minimizing operational disruption and risk. • Act as a change leader, helping customers understand and adopt new platform capabilities and ways of working. • Partner cross-functionally with Client Engagement, Product, Technology, Implementation, and Customer Success teams to ensure alignment and execution. • Lead strategic discussions on APIs, data modernization, AI-enabled workflows, and integration architecture. • Identify, manage, and proactively mitigate adoption and migration risks across customer programs. • Capture customer feedback and feed insights into product, implementation, and adoption frameworks to improve scalability.

🎯 Requirements

• Extensive experience in solution consulting, implementation consulting, customer success, or enterprise transformation roles within complex, multi-stakeholder environments. • Proven track record of leading customers through large-scale platform migrations, ideally transitioning from legacy systems to modern cloud or data-driven platforms. • Strong insurance industry expertise, particularly around carrier operations, workflows, and enterprise modernization initiatives. • Demonstrated ability to lead customer adoption and change management efforts, ensuring successful behavioral and operational transition to new platforms. • Ability to clearly articulate the value of platform modernization, translating technical capabilities into tangible business outcomes and ROI. • Strong understanding of API-driven architectures, cloud-based platforms, data integration, and modern enterprise technology ecosystems. • Executive-level communication and stakeholder influence skills, with experience aligning senior customer and internal stakeholders across complex programs. • Proven ability to operate cross-functionally across Product, Technology, Implementation, and Customer Success teams, driving alignment and execution without direct authority.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities • Annual incentive bonus