Business Operations Manager – 6 month contract

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November 25

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Remofirst

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HR Tech • Compliance • SaaS

Remofirst is a full-service Employer of Record (EOR) company that facilitates global employment solutions for businesses. It allows companies to employ talent in over 180 countries without establishing multiple international entities. Remofirst provides a range of services including global payroll management, onboarding, and managing international employees and contractors, ensuring compliance with local legal requirements. The company also offers international health insurance, assistance with visas and work permits, and comprehensive workforce management solutions, all aimed at simplifying the process of hiring and managing global talent. Remofirst is a versatile platform tailored to meet the needs of startups and large enterprises for smooth global expansion and efficient HR management.

11 - 50 employees

👥 HR Tech

📋 Compliance

☁️ SaaS

📋 Description

• Create & optimize the processes within the Operations Department. • Create & monitor performance metrics • Improve the onboarding of the stakeholders to the platform. • Ensure that all of the stakeholders use the platform efficiently. • Constantly monitor efficiency within the department and develop ways to make them more effective. • Close cooperation with the CS department on the day-to-day escalations. • Oversee planning, operational systems and controls, and the organization of fiscal documentation. • Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction. • Work with tax calculators, country guides, and country compliance. • Offer operational data and insights for establishing and evaluating improvement strategies and tactics. • Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations. • Track day-to-day escalations that arise in the operations department. • Establish a safe, healthy, and inclusive work environment. • The principal point of contact for external stakeholders. • Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions. • Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending.

🎯 Requirements

• 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space. • 2-5 years experience in HR or employment law. • Ability to build 0-1 process and programs. • 1-3 years of project management experience. • Multilingual is a plus.

🏖️ Benefits

• employee benefits like health insurance • financial benefits