Zendesk Systems Administrator

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November 23

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Remofirst

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HR Tech • Compliance • SaaS

Remofirst is a full-service Employer of Record (EOR) company that facilitates global employment solutions for businesses. It allows companies to employ talent in over 180 countries without establishing multiple international entities. Remofirst provides a range of services including global payroll management, onboarding, and managing international employees and contractors, ensuring compliance with local legal requirements. The company also offers international health insurance, assistance with visas and work permits, and comprehensive workforce management solutions, all aimed at simplifying the process of hiring and managing global talent. Remofirst is a versatile platform tailored to meet the needs of startups and large enterprises for smooth global expansion and efficient HR management.

11 - 50 employees

👥 HR Tech

📋 Compliance

☁️ SaaS

📋 Description

• Serve as the primary administrator and Subject Matter Expert (SME) for the entire Zendesk Support, Guide, and Chat/Messaging ecosystem, as well as the HubSpot CRM, Marketing, Sales, and Service Hubs. • Manage user roles, permissions, groups, organizations, and teams in both systems to ensure security and proper access control. • Own and maintain the overall health, performance, and stability of both platforms, including regular data health audits and clean-up of legacy configurations. • Manage all billing and licensing for both Zendesk and HubSpot, along with integrated third-party applications. • Design, build, and maintain all core support workflows, including Triggers, Automations, SLAs, Macros, and complex ticket routing logic. • Lead the strategy, development, and maintenance of AI-powered solutions in Zendesk, including Conversational Bots and Advanced Auto-Replies. • Strategically manage and maintain the bi-directional integration between HubSpot and Zendesk to ensure seamless data flow and process continuity. • Own the entire reporting infrastructure using Zendesk Explore and HubSpot Reports/Dashboards.

🎯 Requirements

• 3+ years of direct experience administering and managing Zendesk Support, Guide, and Chat/Messaging at an Enterprise or Professional level. • 3+ years of direct experience administering and managing HubSpot CRM and at least two core Hubs (e.g., Marketing, Sales, or Service) at the Professional or Enterprise level. • Expert proficiency in Zendesk Explore for building complex reporting, creating calculated metrics, and managing dashboards. • Proven expertise in complex configuration in both systems, including building and managing advanced Zendesk Triggers/Automations and HubSpot Operations Hub Programmable Automation. • Demonstrated experience in implementing and optimizing AI/Chatbot features (Zendesk) and lead lifecycle/pipeline architecture (HubSpot). • Strong technical understanding of API usage and webhooks for integrating both systems (specifically using middleware like Zapier). • Excellent analytical, problem-solving, and organizational skills.

🏖️ Benefits

• Competitive compensation • Top-of-the-range work equipment • 100% remote work • PTO regulated by local statutory