Benefits Operations Specialist

November 3

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Remote

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HR Tech • SaaS • Enterprise

Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.

501 - 1000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

📋 Description

• Process and solve tickets and escalations in Zendesk/e-mail • Provide delightful support to Employees and Clients re: Benefits in multiple areas • Benefits plans key attributes, including pricing, coverage and claims • Benefits plans enrolment and unenrollment • Benefits invoicing / billing • Benefits Remote platform • Benefits vendors’ platforms • Execute with care and precision data related tasks (preparation, entry, download etc.) • Help define/detail and execute on Standard Operating Procedures • Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences • Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies. • Maintain the operations process documents and be able to find automation possibilities to streamline process • Constantly research and systematically distill written knowledge in Notion • Be able to go from “scout to scale” and actually start things up and get things done • Be an internal and external champion of Remote's values and Benefits team's goals

🎯 Requirements

• Experience in HR Operations - employee Benefits • Obsessed to provide an excellent customer service experience • Strong organizational and time management skills • you constantly prioritize workloads • you thrive to meet deadlines • Strong verbal, written, and interpersonal skills to interact internally and externally at all levels • Ability to work in a fast-paced environment and multi-task effectively • You are a manager of one • Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required • Writes and speaks fluent English • It's not required to have experience working remotely, but considered a plus.

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces