Client Service Manager

September 8

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Renalogic

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Renalogic is committed to managing risks associated with dialysis and Chronic Kidney Disease (CKD). We empower clients with our proprietary repricing, risk-stratification and specialty case management.

51 - 200 employees

📋 Description

• Serve as the face of Renalogic to assigned clients, representing program operations, value and impact • Manage end-to-end client experience, ensuring smooth implementation and ongoing support for dialysis cost containment and clinical support programs • Take accountability for new-client implementation for all assigned accounts, ensuring completion and documentation of critical steps for compliance • Collaborate with clients to ensure ImpactCare, ImpactAdvocate, and ImpactProtect teams receive necessary client information • Ensure client information is entered and updated in relevant systems • Distribute regular program reporting and present value and impact to clients and stakeholders • Retain groups year over year and actively upsell other products and create referral business • Engage groups through client stewardship meetings, on-site events, and relationship-building activities • Create, distribute, and present client implementation, retention, and renewal reports to internal stakeholders, including Senior Leadership and Board of Directors • Report on client KPIs and distribute quarterly client reports to key client contacts • Develop relationships with key client contacts and other stakeholders; maintain a pulse on their strategic priorities and challenges • Work cross functionally with internal operational teams to address client needs, issues, opportunities and customizations

🎯 Requirements

• A Bachelor’s degree in a related field • Four years of relevant professional experience in contract management and client management within the health insurance industry is required • Experience in the self-funded health insurance space, with familiarity of brokerages, TPA, and stoploss is highly preferred • Experience with Zoho or similar CRM systems is highly preferred • Ability and willingness to travel multiple times a year, including overnight stays for corporate gatherings, conferences, and health fairs • Ability to attend and professionally engage in video meetings with other employees, clients, and members • Strong technological skills, including Microsoft products • Autonomous self-starter who is comfortable with ambiguity • Creative mindset and ability to appropriately challenge the status quo • Superb written and oral communication skills • Ability to overcome obstacles with a ‘yes if...’ approach • Ability to effectively balance competing deadlines • Reliable internet and power with a designated area to conduct work with minimal interruptions • Must successfully pass a background and reference check prior to start • Must demonstrate legal authorization to work in the United States without sponsorship

🏖️ Benefits

• Market competitive salary and company stock options • Potential for annual merit increases and bonuses contingent on the company’s fiscal performance • Generous time off and paid holidays • Partially paid leave for qualifying family or medical reasons once employment eligibility is met • A comprehensive health benefits plan with a portion of premiums covered by the company (medical, dental, vision) • Life insurance • Short term disability • Long term disability • Critical illness, accident, hospital indemnity • Identity theft insurance • Pet insurance • Eligibility to participate begins the first of the month following 60 days of employment for health benefits • 401k with up to 4% employer match (eligibility begins the first of the month following 6 months of employment)