Technical Account Manager

September 17

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Render

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SaaS • Cloud Computing • Web Hosting

Render is a modern cloud platform for developers and teams that simplifies the process of building, deploying, and scaling applications. It offers a range of services including web services, static sites, cron jobs, background workers, PostgreSQL databases, and Redis management. Render's platform is designed for ease of use with features such as automatic deployments, load-based autoscaling, and infrastructure as code. It also provides robust security measures like DDoS protection and data privacy compliance. Render caters to a wide range of development stacks with support for various programming languages and Docker images, providing developers with a seamless environment to manage and scale their infrastructure. With a focus on speed, reliability, and collaboration, Render helps developers efficiently manage their applications and infrastructure from development to production.

11 - 50 employees

Founded 2018

☁️ SaaS

📋 Description

• Act as the primary technical advisor for a portfolio of enterprise accounts and building trusted relationships with technical leaders and their operational teams. • Conduct a regular cadence of strategic technical and business reviews, including architectural deep dives, performance optimizations, and Quarterly Business Reviews (QBRs) focused on value realization. • Translate technical solutions into business value, articulating the impact of Render on key outcomes like developer velocity, operational efficiency, and infrastructure costs. • Guide customers on integrations, helping them seamlessly connect Render with their broader development ecosystem. • Serve as the customer's internal champion, sitting on the same side of the table to advocate for their needs and channel feedback that directly influences our product roadmap. • Develop and share best practices through documentation, webinars, and workshops to help scale your impact across the entire customer base. • Contribute to evolving and maturing the TAM playbook, helping to refine our engagement models, health metrics, and internal processes as we scale. • Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.

🎯 Requirements

• 5+ years of experience in a technical, customer-facing role such as a Solutions Architect, Technical Account Manager, or Solutions Engineer, preferably in the cloud infrastructure or developer tooling space. • Demonstrates strong technical acumen with hands-on experience in cloud architecture (AWS, GCP, Azure), containerization (Docker, Kubernetes), and modern CI/CD practices. • Has foundational coding knowledge (e.g., Python, Go, Node.js) and is comfortable reading code, understanding APIs, and discussing technical implementation details. • Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals. • Is an adept communicator and relationship-builder, skilled at translating complex technical concepts for both C-level executives and hands-on engineers. • Is a builder who thrives in ambiguity. You are energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks. • Has a strong sense of empathy and a genuine passion for helping developers and engineering teams succeed. • Nice-to-haves: Background at high-performing developer-facing hyper growth tech companies; Experience with hyperscalers and / or cloud platform solutions; Experience helping customers migrate from hyperscalers to managed platform solutions; Experience in a role that blended technical advising with commercial responsibilities (e.g., renewals or expansion).

🏖️ Benefits

• This opportunity is also eligible for equity with early-exercise options and extended exercise windows. • 4 weeks of paid vacation, available from day one. • 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. • Long-term disability, life insurance, and 401K plans. • 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. • Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. • Monthly cell phone and internet subsidy. • Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. • Continuous learning benefits & related support.