Senior Manager, Workforce Management

Job not on LinkedIn

November 4

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

💵 $123.4k - $160.4k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Rentokil Pest Control North America

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B2B • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

10,000+ employees

Founded 1930

🤝 B2B

👥 B2C

📋 Description

• Analyzing historical data and business trends to predict future staffing requirements • Creating and maintaining employee staffing models to meet the forecasted demand • Collaborating with various departments to understand their needs and developing long-term and short-term staffing plans • Forecasting non-productive time, shift changes, and ensuring adequate coverage to maintain service levels • Ensuring the regular review and adjustment of workforce plans based on changing business conditions • Ensuring alignment between workforce planning and recruitment efforts • Driving the design and maintenance of workforce planning processes, tools, and systems • Analyzing workforce trends to forecast future needs and identify workforce gaps • Collecting and analyzing workforce data to track key performance indicators (KPIs) such as absenteeism, overtime, attrition, and time on site targets • Creating reports for management, providing data-driven insights and recommendations for improvement to senior management • Providing real-time monitoring of operational KPIs and demand signals to identify and address any immediate staffing gaps or surpluses • Rapid problem-solving to make adjustments to staffing levels • Evaluating new and existing technology to increase solutions to improve operational efficiency and determine cost reduction opportunities • Leading the end-to-end project management for Workforce Management data, process improvement initiatives, and system improvements from conception and business case development to successful implementation and post-launch support • Partnering with business stakeholders to ensure strategic alignment and integration • Ensuring the development of detailed project plans, scope, budgets, timelines, and allocation of resources is effective • Developing and executing comprehensive change management strategies minimizing disruption and maximizing user adoption • Overseeing the development and delivery of effective programs for workforce management • Leading, mentoring, and developing a high-performing team • Fostering a culture of continuous learning, innovation, and customer service within the team • Managing vendor relationships, including contract negotiation, performance monitoring, and strategic partnership development.

🎯 Requirements

• Bachelor degree in business or a related field and 8 years of workforce management experience required, or an equivalent combination of education and experience • Masters degree preferred • 5 years of management experience required • Expert knowledge of workforce scheduling software and applications • Microsoft Office/Google applications (Word, Excel, PowerPoint, Google Sheets, Google Slides, etc.) • 3-5 years experience managing staff, resources, projects, and change management • Experience with facilitating process assessment sessions with internal and external business partners at all levels • Ability to influence leaders • Demonstrated awareness and understanding of multiple types of measurement systems’ theories and practices • Ability to collect, analyze, and report appropriate and meaningful achievement metrics • Proven competence in managing multiple tasks and competing priorities • Superior interpersonal, oral and written communication skills • Ability to prepare and present utilizing data visualization tools • Demonstrated ability to work independently and collaboratively • Demonstrated team building and networking skills • Effective knowledge of teaching and training techniques.

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays