Technical Service Manager

🕒 July 14

🗽 New York – Remote

🗽 New York – Remote

💵 $73k - $111k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🏥 Healthcare

📦 Logistics

👥 B2C

Healthcare • Logistics • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Subject matter expert in pest control strategies for specified market segment/s and LOBs • Responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes • Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans • Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians • Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met • Collaborates with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers • Develops action plans and SMART goals to improve service quality • Drives technical improvement to protocols, and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention

🎯 Requirements

• Four year college biological science degree in entomology or related sciences is preferred, but not required. • Board Certified Entomologist (BCE) or ACE preferred • A minimum 5 yrs. of related structural pest management experience required. • 2 years+ of Structural Pest Management field experience • 1 years+ management experience required • Strong project management skills • Strong change management skills • Written and verbal communication skills, including delivery of formal presentations • Quantitative and qualitative analytical skills

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • Professional and Personal Growth • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues)