Property Claims Director

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September 15

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Reserv

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Insurance • Artificial Intelligence • SaaS

Reserv is a company focused on optimizing claims management for Managing General Agents (MGAs) and insurance carriers. By leveraging advanced technology and artificial intelligence, Reserv enhances the claims experience by automating routine processes, providing in-depth analytics, and delivering a data-driven approach to underwriting and claims management. Their solutions aim to streamline operations, improve efficiency, and ensure customer satisfaction in the insurance sector.

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Lead a team of claims professionals managing agriculture and property claims • Drive operational effectiveness using technology and analytics to improve efficiencies and outcomes • Ensure high-quality standards and compliance with regulatory, internal, and contractual SLAs • Lead and manage teams handling agriculture and property claims across diverse accounts • Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and opportunities for process improvement specific to the agriculture and property sectors • Ensure alignment of team performance with client and customer expectations for the claims process • Serve as the primary escalation point for complex or disputed claims, offering strategic direction and resolution • Ensure the accuracy and adequacy of claim reserving practices • Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal, regulatory, and industry standards • Foster a positive and collaborative work environment, promoting teamwork and encouraging professional development within the team • Take ownership of performance management; attract, hire, retain, and train high-performing claims professionals • Collaborate with internal teams such as Account Management, Compliance, and Claim Operations to resolve escalated or high-complexity claims issues • Build and maintain strong relationships with external stakeholders, including farmers, landowners, policyholders, agents, brokers, and legal representatives • Prepare and present detailed claims reports, metrics, and analysis to clients, offering expert advice on claims trends and risk mitigation strategies specific to agriculture and property

🎯 Requirements

• Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards) • 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience • 8+ years management experience with preference for experience managing in a remote environment • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information • Subject matter expert. Deep technical and subject matter experience in commercial transportation claims, including coverage and litigation (as stated in 'Who you are') • Experienced in reviewing and analyzing contracts • Strong leadership, empathy, communication, and problem-solving skills

🏖️ Benefits

• Generous health-insurance package • Pension plan with employer contributions • Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized! • Industry Qualifications paid by us (after a qualifying period) • Work from anywhere to facilitate your work-life balance • Apple laptop, large second monitor, and other quality-of-life equipment • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment