Collateral & Condo Manager

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September 24

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ResiCentral

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Fintech • B2C • Real Estate

ResiCentral is a forward-thinking company focused on revolutionizing the loan pricing experience with the help of AI technology. They emphasize long-term relationships and delivering a customer-first experience by offering competitive rates and a seamless loan process. Specializing in manufactured housing programs, ResiCentral provides affordable homeownership solutions and flexible loan terms, making it easier for borrowers to achieve their dreams of owning a home.

51 - 200 employees

Founded 2019

💳 Fintech

👥 B2C

🏠 Real Estate

📋 Description

• Are you a condo and collateral expert ready to lead a high-performing team? ResiCentral is seeking a Condo/Collateral Manager to oversee complex appraisal and condo project reviews, drive operational excellence, and serve as the go-to authority for agency and non-agency guidelines. • Lead, mentor, and develop a high-performing team of collateral and condo underwriters, fostering a culture of excellence and continuous learning. • Oversee daily workflow management and prioritize tasks to ensure timely completion of reviews in line with service level agreements (SLAs). • Serve as the primary escalation point for complex or high-risk appraisal and condo project decisions, offering expert-level guidance and resolution. • Perform final review and sign-off on complex residential appraisal reports for all property types, including single-family homes, condominiums, PUDs, 2–4 unit properties, and manufactured housing. • Ensure compliance with USPAP, FIRREA, agency (FHA, VA), GSE (Fannie Mae, Freddie Mac), and non-agency investor guidelines for both collateral and project eligibility. • Leverage Fannie Mae’s Collateral Underwriter (CU) tool to assess risk scores, interpret messaging, and identify potential valuation issues. • Evaluate appraisal reports for data integrity, comparable selection, adjustment logic, property condition analysis, and valuation credibility. • Conduct and approve comprehensive condo project reviews and certifications, ensuring alignment with FHA, VA, FNMA, FHLMC, and non-agency investor requirements. • Analyze condo project documentation—including financials, budgets, reserve studies, insurance, governing documents, and litigation disclosures—to assess project health and eligibility. • Make risk-based decisions on complex condo project issues such as special assessments, owner-occupancy, investor concentration, critical repairs, and pending litigation. • Maintain up-to-date knowledge of evolving appraisal and condo guideline requirements across agencies and investors, and ensure the team remains current and informed. • Maintain strong working relationships with Appraisal Management Companies (AMCs), including managing escalations, resolving report quality issues, and ensuring timely communication and follow-up. • Create and maintain internal procedures, job aids, checklists, and training materials to promote consistency, quality, and scalability within the review processes. • Respond to inquiries from Underwriting, Operations, and Investor Relations regarding appraisal and project eligibility with professionalism and subject-matter expertise. • Ensure all reviews are completed within established timelines while maintaining a high standard of accuracy, risk awareness, and service quality. • Collaborate cross-functionally with underwriting, compliance, and leadership teams to align collateral strategy with broader business objectives. • Support special projects and initiatives as assigned, contributing to operational improvements and process innovation in a fast-paced environment. • Perform related duties as assigned by management.

🎯 Requirements

• High school diploma required; some college coursework is preferred. • 5+ years of direct experience in a collateral review or underwriting role, with a proven track record of reviewing and approving appraisals for all residential property types. • 5+ years of hands-on experience specifically reviewing and approving condominium projects in accordance with agency (FHA, VA, FNMA, FHLMC) and non-agency (Jumbo, Non-QM) requirements. • At least 2 years of experience in a team leader or supervisory role, with a demonstrated ability to manage workflow, develop talent, and maintain service-level standards. • Extensive experience using Fannie Mae’s Collateral Underwriter (CU), appraisal review tools, and condo project documentation. • Deep understanding of investor guidelines, including FHA, VA, Fannie Mae, Freddie Mac, and non-agency programs. • Strong experience maintaining effective working relationships with Appraisal Management Companies (AMCs), including managing escalations, resolving report quality issues, and ensuring timely communication and follow-up. • Familiarity with regulatory frameworks such as USPAP, FIRREA, FHA 4000.1, and the VA Lender’s Handbook. • Experience developing and implementing procedures, checklists, and training documentation for appraisal and condo review workflows. • Experience with Encompass, Fannie Mae’s CPM, and Freddie Mac’s CPA is required. • DE Underwriter (FHA) and SAR/LAPP (VA) designations are strongly preferred. • Demonstrated ability to analyze complex financial documents for condo associations. • Exceptional analytical, decision-making, and problem-solving skills, with uncompromising attention to detail. • Excellent organizational and multitasking abilities, with the capacity to prioritize tasks effectively. • Committed to providing exemplary service in all client interactions and communications, consistently upholding Resicentral’s service standards and exercising sound judgment.

🏖️ Benefits

• 9 paid holidays per year • 10 PTO days (in your first year) • 48 hours of sick time per year (minimum, per state requirements) • Medical/Dental Insurance • WE PAY FOR 90% OF THE EMPLOYEE'S MEDICAL PREMIUMS!! • Free Vision Insurance • Free Life Insurance Policy • Free Long term Disability Policy • 401k • Monday through Friday, 9:00 AM – 6:00 PM