Resolv Global
51 - 200 employees
Founded 2022
💼 Consulting
🤝 B2B
🎯 Recruiter
Consulting • B2B • Recruitment
Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.
Bilingual Collections Specialist – MEX, COL
🕒 July 2
🗣️🇪🇸 Spanish Required
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Resolv Global
51 - 200 employees
Founded 2022
💼 Consulting
🤝 B2B
🎯 Recruiter
Consulting • B2B • Recruitment
Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.
📋 Description
• Handle inbound and outbound collections calls professionally and efficiently • Negotiate payment arrangements and resolve delinquent accounts • Maintain consistent follow-up communication with customers • Accurately document all account interactions and updates • Ensure full compliance with FDCPA and collections regulations • Meet and exceed individual and team performance goals • Maintain professionalism and composure during challenging conversations
🎯 Requirements
• Previous BPO collections experience is required • Third-party collections experience is strongly preferred • Strong understanding of FDCPA and collections compliance regulations • Excellent English communication skills, both spoken and written • Fluent Spanish communication skills • Strong negotiation and objection-handling abilities • Goal-oriented mindset with the ability to meet performance targets • Previous remote/work-from-home experience preferred • Must be permanently based in Mexico or Colombia • Must meet all technical requirements listed above
🏖️ Benefits
• Remote work opportunity within Mexico and Colombia • Competitive weekly compensation in USD • Uncapped commission structure • Growth and advancement opportunities • Supportive, performance-driven team culture • Ongoing training and coaching
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