Adoption Specialist

3 days ago

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Restaurant365

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B2B • SaaS • eCommerce

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

501 - 1000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals. • Conduct group training sessions, webinars, and virtual workshops to help customers quickly become proficient with the platform. • Meet directly with customers in 1:1 video conferences (Zoom or similar) to conduct account reviews, share utilization insights, and provide actionable recommendations to improve ROI and overall adoption of R365. • Use customer data and engagement metrics to identify at-risk accounts or untapped opportunities for adoption improvement. • Partner with Customer Success Managers and internal teams (Support, Product, Marketing) to deliver consistent, high-quality customer experiences. • Manage multiple customer interactions efficiently through digital channels such as email, chat, and video. • Track and report on customer health and adoption metrics to measure success and identify opportunities for improvement. • Serve as a trusted advisor by providing best practices and guidance that align with customer needs and business outcomes. • Other duties as assigned.

🎯 Requirements

• 2+ years of B2B customer-facing experience in Customer Success, Onboarding, Account Management, Professional Services or Training — ideally within a SaaS or technology company. • Excellent communication, presentation, and interpersonal skills with a strong customer-first mindset. • Confident conducting virtual meetings and presenting to customers 1:1 or in small groups. • Strong organizational skills and ability to manage a high volume of accounts in a fast-paced environment. • Experience using CRM and engagement tools such as Salesforce, Gainsight, HubSpot, or Intercom is a plus. • Professional fluency in English required (verbal and written). • Based in Mexico.