Senior Director - Partner Success Management

July 4

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Restaurant365

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B2B • SaaS • eCommerce

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

501 - 1000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! • Restaurant365 is looking for a strategic and performance driven Senior Director of Partner Success Management. This role will report to the Vice President of Professional Services and will lead the success and growth of our partner ecosystem. This individual will be responsible for developing and scaling a partner success strategy that maximizes mutual value for our partners and our business. You will work cross-functionally with Sales, Product, Marketing, Services, and Customer Success teams to ensure partners are empowered, enabled, and supported across the full partner lifecycle.

🎯 Requirements

• 12+ years of experience in Customer Success, Channel/Partner Management, or Post-Sales roles in a B2B SaaS or technology environment • 7+ years in a leadership role managing partner-facing or customer-facing teams • Deep understanding of SaaS partner models (resellers, referral, service delivery, and alliances) • Proven success driving outcomes and retention through scalable partner success programs • Experience building and managing partner enablement programs • Exceptional executive presence and ability to engage with C-level partner stakeholders • Strong cross-functional collaboration skills and a data-driven approach to decision making • Superior networking and influencing skills • Experience with CRM and partner tools (e.g., Salesforce, PartnerStack, Crossbeam) • Experience launching or scaling a partner success function at a high-growth SaaS company • Familiarity with partner segmentation strategies and partner lifecycle frameworks

🏖️ Benefits

• This position has a salary range of $169,000-$270,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. • Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives