
Healthcare Insurance • Artificial Intelligence • Education
RethinkFirst is a company dedicated to transforming behavioral health through clinical expertise, data science, and technology. By leveraging these strengths, RethinkFirst aims to empower its customers and drive improved outcomes, thereby positively impacting the lives of millions worldwide. The company provides solutions for various sectors, including schools and businesses, by supporting students and employees alike with mental health resources and tools. With substantial contributions in education, such as working with eight of the largest school districts and supporting over 3 million students, and in corporate wellness, such as reducing absenteeism for companies like Volvo, RethinkFirst utilizes AI and big data to predict patient progress and enhance clinical outcomes. Its services extend across 225 countries, significantly influencing 11 million lives globally.
51 - 200 employees
⚕️ Healthcare Insurance
🤖 Artificial Intelligence
📚 Education
September 30
🏈 Alabama – Remote
🌵 Arizona – Remote
+17 more states
⏰ Full Time
🟢 Junior
💰 Accounts Receivable
🚫👨🎓 No degree required

Healthcare Insurance • Artificial Intelligence • Education
RethinkFirst is a company dedicated to transforming behavioral health through clinical expertise, data science, and technology. By leveraging these strengths, RethinkFirst aims to empower its customers and drive improved outcomes, thereby positively impacting the lives of millions worldwide. The company provides solutions for various sectors, including schools and businesses, by supporting students and employees alike with mental health resources and tools. With substantial contributions in education, such as working with eight of the largest school districts and supporting over 3 million students, and in corporate wellness, such as reducing absenteeism for companies like Volvo, RethinkFirst utilizes AI and big data to predict patient progress and enhance clinical outcomes. Its services extend across 225 countries, significantly influencing 11 million lives globally.
51 - 200 employees
⚕️ Healthcare Insurance
🤖 Artificial Intelligence
📚 Education
• Review A/R Aging Reports and follow up on rejections and denials • File appeals to insurance and to insurance commissioner as needed • Submit corrected claims when needed • Act as expert on assigned accounts and lead communication between Customer Success, billing and posting teams • Review customer account reports and requests for information; track progress to resolve flags and concerns • Own all incoming account specific tickets in SalesForce • Work with Customer Success, Billing and Posting teams to obtain correct information and resolve outstanding items • Monitor and analyze customer account health versus industry benchmarks and identify actions to resolve issues • Collaborate closely with internal Compliance team on accounts above benchmarks or at risk • Research specific payor billing rules as needed • Ensure strict HIPAA-compliant confidentiality with all client-related data • Review & interpret payor contracts when applicable • Stay informed about Payor and Industry Billing rules • Measure and monitor key metrics related to work performance • Foster a positive work environment for colleagues
• HS Diploma or Equivalent • Willing to learn • Positive attitude and loves a good challenge • Professional phone skills • Exceptional attention to detail • Critical thinking • Excellent communication with internal teams and insurance companies • Previous ABA billing experience (preferred) • Speech, OT and Mental Health billing experience a plus (preferred) • Minimum 1-year experience working in an office setting (preferred) • Minimum 1-year experience billing major commercial insurance companies and state Medicaid programs (preferred) • Experience using Billing Software, EMR and Clearinghouse systems (Azalea, Kareo, Waystar, Trizetto) • Experience using insurance company websites/portals • Proficient using Microsoft Suite (Outlook, Excel, Word) • Education: Bachelor’s degree preferred / HS Diploma or Equivalent required
• PTO and Vacation Days after a 90-day introductory period • Paid Holidays • Generous Health, Denial & Vision benefits package • 401k + Matching
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