Customer Success Manager

Job not on LinkedIn

18 hours ago

Apply Now

Receive Emails with Similar Jobs

Retraced

WebsiteLinkedInAll Job Openings

B2B • Fashion • Sustainability

Retraced is a comprehensive platform designed to empower fashion brands and suppliers in managing sustainability, compliance, and transparency within their supply chains. By leveraging AI and digital solutions, Retraced enables companies to digitize their sustainability strategies, facilitate real-time collaboration with suppliers, and meet various compliance requirements effectively. The platform focuses on enhancing supply chain data collection, visibility, and traceability, ultimately driving responsible sourcing and environmental practices in the fashion industry.

51 - 200 employees

Founded 2019

🤝 B2B

👗 Fashion

📋 Description

• Manage customers by proactively ensuring project success with the implementation of the retraced platform • Support these customers by defining a clear quarterly framework, and a success roadmap that has KPI-driven goals to be achieved and evaluated together • Plan and execute the activation of customers' supply chain networks • Be the first touchpoint for customers and their network in case of problems or specific needs • Understand the needs and problems of brands and suppliers to transfer insights to the product development team • Identify up-selling opportunities within existing customer networks

🎯 Requirements

• Expertise in the Fashion and Textiles Industry with a deep understanding of the supply chain • You have multiple years of experience in a customer-facing B2B position in Fashion (IE: Sustainability Management/Account Management) • You are a communicator by nature, you like dealing with people and solving problems • You are tech-savvy and have excellent project management skills • You understand the importance of an SLA-driven approach and how that impacts the business as a whole • Our internal language is English but fluent German is required for client communication • If you have existing experience working in SaaS relating to fashion & textile supply chain, CSR/ESG or Clean-Tech this is highly desirable • You care about sustainability and are dedicated to driving meaningful impact through your work

🏖️ Benefits

• Generous holiday allowance (Unlimited PTO in Germany) • Paid business travel for team get-togethers and client visits • A company where values are lived, not just talked about • Being part of a dynamic, young company where your ideas will be taken on board and implemented • Become an expert in your field and grow with the company • Being granted a high level of personal responsibility and independence • Flexible, hybrid & remote working options • Excellent salary and annual bonus