L1 Cloud Operations Engineer

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October 20

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Revolgy

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Cloud Services • Enterprise • Technology Consulting

Revolgy is a cloud services company that specializes in providing a wide range of on-demand cloud solutions. They are a leading Google Cloud Premier Partner and an APN Advanced Consulting Partner, assisting businesses at every stage of their cloud journey. Revolgy offers services such as cloud consulting, build and migration, cloud optimization, and cloud operations. They cater to various industries including e-commerce, retail, financial services, and gaming. Additionally, Revolgy emphasizes the use of advanced technologies like machine learning, AI, and data analytics to enhance their offerings. With a focus on security and efficiency, they serve over 2,500 customers across 47 countries, providing expert solutions tailored to meet diverse business needs.

51 - 200 employees

🏢 Enterprise

💰 Private Equity Round on 2020-06

📋 Description

• Front-Line Customer Support: Providing timely and helpful responses to customer inquiries and issues via email, phone, and other channels. • Incident Management & Resolution: Troubleshooting and resolving common infrastructure outages and support issues, including diagnosing problems with third-party services and deployment environments. • Ticket Management: Creating, updating, and maintaining accurate records of all customer interactions and issue resolutions within our ticketing system, ensuring adherence to SLAs. • Process Automation: Working on tasks to automate business processes using various tools and technologies to improve efficiency. • Cloud Console Management: Performing routine administrative and operational tasks directly within AWS or GCP cloud management consoles. • Communication: Communicating important updates from cloud providers (e.g., pricing changes, end-of-support notifications) to relevant internal stakeholders.

🎯 Requirements

• 1-2 years in an IT role (support, networking, dev, or sysadmin) with hands-on experience in at least one major cloud provider (AWS or GCP). • Must-Haves: Experience with AWS (preferred) or GCP. • Infrastructure as Code (Terraform, CloudFormation). • Experience with Kubernetes. • Git/GitHub/GitLab. • Proficiency in at least one programming language. • Understanding of core concepts like observability, networking, and cloud management consoles. • Excellent communication in English. • Nice-to-Haves: Experience with specific observability tools (Prometheus, Grafana, PagerDuty). • Experience with CRM and ticketing systems (Freshdesk, Zendesk). • General Linux proficiency.

🏖️ Benefits

• Fully Remote: A 100% remote position with the flexibility to manage your own schedule. • Impactful Culture: Join a supportive team driven by values like teamwork and innovation, where your proactivity is always celebrated. • Commitment to Growth: We invest in your professional development through our "Continuous Learning" mindset, supporting both hands-on experience and certifications from our partners AWS, GCP and others. • Innovation in Action: AI and automation aren't just buzzwords here. They are essential tools we expect everyone to use to amplify their impact. • Autonomy & Accountability: Enjoy the flexibility and trust to influence your work, with full accountability for delivering results. • Additional benefits (for employees in Czechia, Slovakia, Estonia, and the UK): 5 weeks of paid vacation & sick days • Budget for work equipment and energy costs • Mobile phone & mobile tariff contribution • Company notebook • GallupStrengths talent DNA analysis • Learning and development budget • Support for tech speakers and company-hosted meetups • Company events • Czechia only: Multisport card or Pluxee Flexi Card, company SIM card with unlimited data