Help Desk Engineer

Job not on LinkedIn

November 18

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💻 IT Support

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Revolution Group, Inc.

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SaaS • Enterprise • Cybersecurity

Revolution Group, Inc. is a provider of managed IT services and comprehensive ERP and MES consulting. They offer high-level CIO expertise and managed technology services, focusing on strategic IT support, cybersecurity, and IT projects. Revolution Group is committed to helping businesses thrive by leveraging deep technical expertise and innovative solutions tailored to each client's needs. Their services encompass IT strategy, network and server management, business application support, and optimized tech solutions deployment. Revolution Group also provides services for Plex Smart Manufacturing Platform, including system deployment, ERP and MES integration, and continuous improvement consulting, aiming to enhance operational efficiency, communication, and efficiency in manufacturing industries.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🔒 Cybersecurity

📋 Description

• - Daily responsibility for troubleshooting and resolving hardware issues on end-user devices. • - Daily responsibility working with Revolution Group on reviewing server logs • - Responsible for troubleshooting client facing technical issues. • - Responsible for troubleshooting technical issues with the POS platforms. • - Will be expected to be put into an on-call rotation. • - Reliable transportation required, applicants will be required to drive to client locations at times

🎯 Requirements

• - Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work. • - 1-3 years general technology experience • - Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint) • - High-energy, self-motivated, well-organized • - Responsible for responding to initial calls and Help Desk tickets from client base. • - Should be a methodical with the ability to analyze, make decisions and solve problems • - While considered an entry-level position the ideal person will have better than average communication skills. • - Being able to verbally communicate and explain technical information to all types of end users is important. • - Patience, resourcefulness and a desire to help others are wanted virtues in this role. • - Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus • - Must demonstrate a strong aptitude for learning. • - Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.

🏖️ Benefits

• - Competitive pay structure • - Health insurance benefits available • - Fun, supportive team oriented work environment