Customer Success Manager II, SMB

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August 21

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RevolutionParts

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eCommerce • Automotive • SaaS

RevolutionParts is a company that provides a digital platform designed to simplify and enhance the buying and selling of automotive parts. Their services cater to new car dealers, auto manufacturers, and the aftermarket sector by offering tailored solutions like web stores, marketplaces integrations, and marketing services aimed at boosting online parts sales. RevolutionParts facilitates connections with marketplaces such as eBay and Amazon and offers tools to streamline operations, reduce obsolescence, and optimize retail and wholesale sales. The company is focused on transforming the parts commerce experience by providing comprehensive solutions to various business segments in the automotive industry.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

📋 Description

• Join us as a Customer Success Manager at RevolutionParts, where you'll embark on an exciting journey to guide our customers to success! Teaming up closely with our Account Executive squad, you'll lead the charge in seamlessly implementing our cutting-edge e-commerce platform, driving widespread adoption across their organization, and ensuring they continually reap the benefits of our top-notch products and services. • Using your savvy consultative skills, you'll forge strong, long-lasting relationships with our customers, positioning yourself as their trusted partner throughout their entire journey with us—from the initial onboarding to ongoing adoption, advocacy, and renewal. • Armed with an insider's perspective on what makes our customers tick, you'll be their voice within our organization, offering valuable insights to our Product team and beyond. As one of our esteemed Revolutionaries, you'll embody our customer-centric ethos, serving as a beacon of empathy and expertise for our most valued clients. • Ready to revolutionize the customer experience and become a strategic consultant for our top-tier customers? Join us on this exhilarating adventure!

🎯 Requirements

• At least 2 or 3 years of previous account management in a SaaS e-commerce technology company • Knows about eCommerce industry updates before most people • Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce • Strong verbal and written communication skills • Great people skills and an outgoing personality • Be a “self-starter” and stay focused even when unsupervised • Experience managing multiple projects for enterprise clients • Knowledge of digital products including SEO, PPC, Google Adwords & Analytics experiences • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

🏖️ Benefits

• competitive compensation • career development • benefits • 401K match • parental leave • many more valuable perks