Customer Success Manager

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🕒 June 27

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Rezolve AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $11M Series A - Rezolve AI on 2023-02

Artificial Intelligence • SaaS • Enterprise

Rezolve AI is an enterprise software company that builds agentic AI solutions to automate IT and HR support. Its platform deploys specialist AI agents (chat, voice, search) and automations that integrate with existing ITSM and enterprise systems to resolve L1 support, create/manage tickets, and provide omnichannel, auditable assistance. Rezolve. ai offers SaaS products for AI-powered help desks, voice-based ticketing, enterprise search, and AI Ops to reduce support costs, accelerate resolution, and improve employee experience.

📋 Description

• Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors. • Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards. • Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap. • Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams. • Manage renewals and maintain awareness of commercial agreements, budgets, and account performance. • Plan and prioritize customer projects in collaboration with internal teams, overseeing Professional Services deliverables and execution. • Identify upsell, cross-sell, and expansion opportunities while driving product adoption across customer organizations. • Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals.

🎯 Requirements

• 2–5+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company. • Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment. • Strategic thinker with strong analytical, organisational, and problem-solving skills. • Experience with CRM/CSM platforms preferred. • Familiarity with technical concepts and ability to work closely with technical teams. • Excellent communication, interpersonal, and presentation skills. • Strong understanding of customer lifecycle and subscription business metrics. • Fluent in English, with professional proficiency in either French, Spanish, or German. • Located in EST or CST time zones.

🏖️ Benefits

• Be part of an innovative and fast growing global company at the forefront of AI-powered commerce • Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement • Opportunity to make significant impact on the company's digital growth strategy