Consultant II – Strategic Service

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October 16

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Ricoh UK

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Enterprise • Productivity • Cloud & Infrastructure • Cybersecurity

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

1001 - 5000 employees

Founded 1936

🏢 Enterprise

⚡ Productivity

🔒 Cybersecurity

📋 Description

• The Consultant II, Strategic Service is responsible for managing all service-related activities for assigned Ricoh Family Dealers. • Support is provided either on-site or remotely, depending on needs and circumstances. • This role represents Ricoh to dealers and end users in various situations. • Identify and provide direction on dealer service training. • Educate dealers on service pricing tools and cost estimation sheets. • Resolve customer satisfaction issues. • Engage appropriate resources to resolve hardware and software solution issues.

🎯 Requirements

• Associate degree or equivalent from a technical/military school • Minimum of 7 years of directly related service or field experience • Service management or supervisory experience • Advanced knowledge of diagnostic tools and service procedures • Certifications: • CompTIA A+ and Network+ • CompTIA CDIA • Microsoft certifications • Ricoh product certifications • Software solution product training

🏖️ Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.