IT Analyst

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November 13

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Zūm

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Transport • Education • SaaS

Zūm is a forward-thinking company revolutionizing student transportation with a focus on safety, reliability, and sustainability. The company provides an integrated platform using leading-edge technology and analytics-driven operations to offer efficient transportation solutions. Zūm is notable for its 100% carbon-neutral fleet, which includes electric vehicles, and its user-friendly apps that keep parents, drivers, and schools informed and in sync. By implementing these innovations, Zūm has already partnered with over 4,000 schools and districts, leading initiatives such as deploying the first fully electric school bus fleet in Oakland Unified School District. Their services aim to create cost and time savings while ensuring superior care and transparency for students, parents, and educational institutions.

51 - 200 employees

🚗 Transport

📚 Education

☁️ SaaS

📋 Description

• Provide in-person and remote technical assistance to end-users for hardware, software, and network-related issues. Diagnose, resolve, or escalate issues to appropriate teams when necessary. • Monitor and prioritize incoming support tickets in the helpdesk system. Ensure timely resolution and communication with end-users. Handle ticket escalations and document solutions for future reference • Provide support for macOS, Windows, and Android devices. Perform installations, updates, and maintenance to ensure devices remain secure and efficient • Assist with Zoom meeting setup, configuration, and troubleshooting for both virtual and hybrid meetings • Manage user accounts within Active Directory, Microsoft 365, Google Workspace, or other systems.Handle password resets, account unlocks, and access provisioning • Maintain accurate asset inventory records • Coordinate device provisioning, configuration, and shipping for new hires and replacements • Maintain detailed records of issues, resolutions, and best practices • Contribute to improving internal support processes and knowledge base materials

🎯 Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) • 2+ years of experience in IT support or a similar role • Proficiency with macOS, Windows, and Android environments • Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk) • Knowledge of Active Directory, Microsoft 365, and Google Workspace • Basic understanding of networking fundamentals (TCP/IP, DNS, VPN) • Soft Skills: Excellent communication, organization, and customer service abilities

🏖️ Benefits

• Medical • Dental • Vision • 401(k) • Holidays • Wellness • Vacation • and more