Director, Professional and Managed Services - NAMER East

June 19

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Rimini Street

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Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• The role will report directly to our NAMER, Senior Director Professional and Managed Services. • The role will require periodic travel as necessary (expected +50%) across the Region to meet with prospects and clients. • The people-oriented position will bring 5-6 years in consultative sales experience, bridging the gap between business needs and technology solutions by offering both deep product knowledge and a strong value-based sales acumen. • This includes leading Services sales cycles resulting in a clear Scope, Approach, Schedule, and Outcomes favorable to Client and Rimini Street. • The position also represents a key innovation channel which provides value propositions back into offerings which range from tactical to potential new markets. • This will require an ability to work in matrixed and high-growth organization. • Engage in oversite, not management, of ServiceNow projects to assist with value, quality, and targeted outcomes. • Engage with Professional Services Delivery leadership to scope and estimate projects. • Lead extended & matrixed sales teams on strategy, offerings, and selling Professional Services.

🎯 Requirements

• Evidence of ServiceNow sales/pre-sales certifications • Undergraduate degree or equivalent experience; Master's degree highly desired • LEAN or Six Sigma certification, preferred • ITIL and COBIT awareness or certification, highly desired • 8+ years of experience with ServiceNow &/or Salesforce products and/or project implementations • Solid knowledge and understanding of ServiceNow’s ERP Modernization capability and delivery approach preferred • Aware of and experience in guiding through Information Security risks • Proven experience in selling ServiceNow professional services Projects and contributing to solutions for clients • Experience in Pre-sales being able to build business plans including revenue projections, expenses, present and future value calculations • Demonstrated experience in developing proposals and presenting solutions to clients • Excellent fluency in English both written and verbal • Superb trouble-shooting skills and tenacity in problem solving • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients • Good understanding of ERP and SaaS Industry Solutions • Solution selling trained and / or certified • Value-based selling trained and/or certified

🏖️ Benefits

• Medical, Dental, and Vision insurance • Disability insurance • Paid Parental Leave • 401(k) program • Generous Paid time off (PTO)