Onboarding Project Manager

September 30

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Rimini Street

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Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Responsible for assuring the successful onboarding of Rimini Street’s clients across all supported product lines • Lead the successful on-time completion of the client onboarding project plan • Develop the Onboarding Project plan and establish client and Rimini Street project roles and responsibilities • Identify project risk areas, create risk mitigation plans and manage all escalations related to these accounts • Manage all executive, onsite meetings and project reporting with the client and internal management teams • Provide pre-sales client onboarding assistance for the sales organization • Ensure onboarding tasks are performed in accordance with defined ISO processes • Maintain up-to-date project information in Smartsheet, Salesforce.com and other internal systems • Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process • Provide detailed and timely status reporting to internal management teams • Assure excellent client satisfaction and secure client referenceability at conclusion of onboarding • Identify and propose onboarding innovations and improvement opportunities • Onsite Travel locally expected

🎯 Requirements

• Bachelor and/or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience • Project Management certification or equivalent - desired • SAP or Oracle Implementation and/or technical certifications - desired • 15+ years consulting or project management experience working with SAP or Oracle enterprise applications or Oracle Database, including strong client management or sales experience • 5+ years ERP application implementation and/or upgrade project management experience • 10+ years C-Level executive communication and relationship management experience • Extensive experience in project management, including knowledge of project management tools, techniques, methodologies • Technical consulting background preferred • C-Level communication • Project management • Escalation management • Negotiation and Objection-Handling skills • Strong analytical and problem-solving skills • Ability to successfully execute the Onboarding Project Plan with successful results • Strong Verbal and written Korean language skills • Strong English verbal and written Korean communication skills • Excellent organizational, communication, interpersonal, relationship building skills • Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint • Experience with Smartsheet and Salesforce.com • Onsite Travel locally expected

🏖️ Benefits

• Compensation to match the skills of top-performing team members • Bonuses • Benefits • Remote position (can be based in Australia, Malaysia or Singapore) • Opportunities for learning new skills and professional development • Participation in Rimini Street Foundation philanthropic initiatives