Customer Service Manager

Job not on LinkedIn

November 18

🦞 Maine – Remote

Although this job is listed in Maine, this company may be open to hiring remote in other states.

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

+2 more states

🦞 Maine – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🍁 Vermont – Remote

💵 $84.2k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Risk Strategies Company

WebsiteLinkedInAll Job Openings

Enterprise • Finance • Insurance

Risk Strategies Company is a comprehensive insurance brokerage and risk management firm. It offers a wide range of services including commercial insurance, employee benefits, private client insurance, and specialty risk management solutions tailored to the unique needs of businesses and individuals. With expertise across diverse industries, Risk Strategies provides innovative and customized solutions to mitigate risks and optimize coverage. Their client-centric approach ensures personalized service and dedicated support, making them a trusted partner in managing risk and developing resilience.

5001 - 10000 employees

🏢 Enterprise

💸 Finance

📋 Description

• lead, mentor, and manage the Customer Service team • develop and implement service procedures, policies, and standards • monitor and analyze service metrics to drive improvement • handle complex or escalated customer inquiries • collaborate with internal teams to resolve issues • conduct regular coaching, training, and performance evaluations • manage service-related projects and initiatives • prepare and present reports on team performance and customer feedback • foster a customer-centric culture

🎯 Requirements

• 10+ years of experience in customer service • at least 5 years in a management role • strong leadership and team development skills • excellent communication, problem-solving, and interpersonal abilities • data-driven with the ability to interpret reports • demonstrated ability to manage change and drive team engagement • preferred qualifications: experience in benefits administration • familiarity with CRM and ticketing systems • proven success in managing remote or hybrid teams

🏖️ Benefits

• medical • dental • vision • disability • life insurance • retirement savings • paid time off • paid holidays