Rocketship | Digital Marketing Agency
It's very difficult for companies today to achieve sustainable business results without a strong digital presence. Small businesses struggle to manage these capabilities in house, and are even less likely to be able to afford outsourced service providers.
11 - 50 employees
Founded 2009
Customer Operations Analyst
Job not on LinkedIn
March 29
Rocketship | Digital Marketing Agency
It's very difficult for companies today to achieve sustainable business results without a strong digital presence. Small businesses struggle to manage these capabilities in house, and are even less likely to be able to afford outsourced service providers.
11 - 50 employees
Founded 2009
📋 Description
• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
🎯 Requirements
• Bachelor’s degree or equivalent • 1-2 years proven experience in supporting client success • Excellent written and verbal communication skills • Ability to address complaints and issues with effective solutions and a positive attitude • Passion for delighting customers with above and beyond service • Excellent time-management and prioritization skills • Familiarity with CRM system
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