Technical Account Manager

November 7

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Rossum

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Artificial Intelligence • SaaS • Enterprise

Rossum is a company specializing in AI-first, cloud-native document processing and automation. It provides an end-to-end solution for automating transactional document workflows, including receiving documents, validating data, and triggering automated actions. The platform leverages machine learning and proprietary language models to achieve high accuracy and efficiency in processing both structured and unstructured documents. Rossum is used across various industries such as finance, logistics, and manufacturing, offering integrations with ERP systems like SAP and Oracle NetSuite. With a focus on reducing manual workload and increasing automation rates, the company is recognized as a leader in the field of intelligent document processing.

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 Series A on 2021-10

📋 Description

• Act as the primary technical point of contact for assigned enterprise customers. • Design and implement custom document workflows using Rossum’s configuration tools and extensions. • Advise customers on API integrations and best practices for connecting Rossum to internal systems. • Troubleshoot and resolve technical issues, advocating for customers’ needs. • Coordinate with cross-functional teams during complex solution delivery. • Deliver training and create documentation to ensure customer adoption and success. • Monitor account health, track KPIs (automation rates, processing speed, quality), and proactively address issues. • Relay product feedback to our Product & Engineering teams.

🎯 Requirements

• 5+ years in customer-facing technical roles, ideally in B2B SaaS. • Strong track record in solving technical challenges and driving customer success. • Experience in Business Process Mapping and Technical Requirements Gathering. • Hands-on skills with APIs, JSON, web applications, and system integrations. • Excellent communication and enterprise stakeholder management skills. • Adaptable, quick to learn, and highly collaborative. • Bonus points for Git, SQL, Python, or experience in a scale-up environment.

🏖️ Benefits

• Min. 5 weeks of vacation. • 5 sick days. • Extra 2 weeks of paternity leave • Stock options (ESOP) – share in Rossum’s long-term success. • Budget for personal development, education, and language courses. • High-end tech (MacBook, external monitor, keyboard of your choice). • Team offsites, regular meetups, and a friendly, ambitious team • Other statutory benefits in Poland