Senior Account Manager – Legal Services

🕒 July 18

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $91.8k - $146.8k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees • People Leadership – develop a highly functioning client team • Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management • Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary • Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development • Foster cross-training and a sense of team work to optimize client service delivery Customer & Account Leadership – • Manage relationships with clients by ensuring a high level of customer satisfaction • Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making • Solicit feedback from clients (client outreach) regularly • Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success • Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager • Drive operational excellence across all invoice lifecycle stages: Ready to eBill, automated submission, error management, appeals, accruals, client acceptance, and reporting • Monitor workload distribution and staffing utilization to ensure appropriate coverage and service levels • Maintains effective controls to maximize profits and to ensure conformity with budgets • Lead escalations involving invoice disputes, vendor platform issues, compliance concerns, and billing delays • Conduct recurring business reviews and operational reporting meetings along with presenting performance results, trends, risks, and corrective action plans • Ensures site(s) comply with timing and methodology for financial reporting, forecasting and budget cycles • Partners with business leadership to successfully deliver profit improvement and/or financial success against contract terms • Develop and maintain best practices for: invoice automation, error bucket management, workflow optimization, dashboard utilization, vendor platform integrations • Drive reduction of aged invoices, rejection volumes, and follow-up inventories • Partner with Aderant and client stakeholders regarding system enhancements and workflow improvements and establish governance around BillBlast status management, reporting accuracy, and operational controls

🎯 Requirements

• Bachelor’s degree in Finance, Accounting or other related field, or equivalent experience is required • 5 or more years’ experience in leading all aspects of eBilling, Billing, and Compliance service delivery • Ability to manage a P&L - including forecasting, costing, pricing, budget management, revenue responsibilities, etc. • Deep understanding of contract management principles required to ensure performance against agreed terms and conditions understanding deal structures, client solutions and ongoing risk management • Ensure timely and accurate invoice processing through Aderant BillBlast and associated vendor systems • Clear understanding of the commercial levers regarding an outsourcing contract and how to effectively manage financial in that contract over its duration, includes analysis of current and former pricing • Analytical, organized, self-motivated, confidential and ethical partner to the business • Advanced MS Office (example: Excel) and financial software user (example: Aderant BillBlast, Aderant Expert Billing) • Advanced Knowledge of vendor platforms (Legal Tracker, CounselLink, TyMetrix, TeamConnect, Collaborati, e.g.) to support, monitor and maintain Williams Lea and firm employee access • Able to present financial information effectively both in writing and verbally • Proven customer service skills are required in order to create, maintain and enhance customer relationships • Good written and verbal communication skills, including professional telephone and email etiquette • Attention to detail with good organizational skills • Must be able to meet deadlines and complete all projects and escalations in a timely manner • Ability to handle sensitive and/or confidential documents and information. • Able to make independent decisions that conform to business needs and policy • Must work well in a team environment • Must be able to interact effectively with multi-functional and diverse backgrounds • Ability to work in a fast-paced environment • Must be self-motivated with positive can-do attitude

🏖️ Benefits

• medical • dental • vision coverage • paid time off • disability insurance • 401(k) with company match • life insurance • other voluntary supplemental insurance coverages • parental leave • adoption assistance • tuition assistance • employer/partner discounts