Customer Support Agent

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🕒 4 days ago

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RRS Group & Co

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏠 Real Estate

🏗️ Construction

💼 Consulting

💰 $1.9G Private equity on 2024-03

Real Estate • Construction • Consulting

RRS Group & Co. is a multinational integrated design and real estate services firm with more than 28 years of industry experience and a global team of about 6,000 professionals across LATAM and Asia. The firm delivers Architectural Design, Real Estate Solutions, Technology Integration, and Acquisitions focused on innovative, sustainable, and high‑performing built environments. RRS emphasizes resource efficiency, community-enhancing and health-focused projects, using advanced technologies and strategic acquisitions to expand capabilities and drive measurable client value.

📋 Description

• Provide resident support via chat and email, ensuring timely and professional responses • Serve as the primary point of contact through the resident portal • Receive, log, and manage maintenance requests, coordinating with internal teams for resolution • Handle resident issues related to apartments, including complaints and service inquiries • Address and resolve billing-related concerns with accuracy and clarity • Document all interactions and cases within CRM systems • Utilize SAP and internal tools to track, update, and manage service requests • Follow up with residents to ensure full resolution and satisfaction • Escalate complex issues to the appropriate departments when necessary • Maintain high standards of response time, quality, and customer satisfaction

🎯 Requirements

• Proven experience in customer support, customer success, or helpdesk roles • Experience handling chat and email-based support • Hands-on experience with SAP and CRM platforms • Strong written and verbal communication skills • Bilingual proficiency (preferred/required depending on region) • Ability to multitask and manage a high volume of inquiries

🏖️ Benefits

• Opportunities to learn and develop every day through a wide range of programs. • Internal digital platforms that promote self-learning. • Development programs according to Leadership skills. • Specialized training according to the role. • Learning experiences with internal and external providers. • Recognition programs for seniority, behavior, leadership, moments of life, among others. • Financial wellness programs that will help you reach your goals in all stages of life. • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. • WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.