Lead Principal SaaS Operations Engineer

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November 5

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RSA

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Finance • B2B • B2C

RSA is a commercial and personal insurance company operating in the UK, Ireland and Europe, now rebranding as Intact Insurance. It provides a range of insurance products including commercial (construction, marine, motor fleet, liability, professional, property, accident & health, renewable energy), personal tenants contents policies, and specialist risk consulting and claims services. RSA works closely with brokers and corporate clients, is authorised and regulated by UK financial regulators, and is part of Intact Financial Corporation.

10,000+ employees

💸 Finance

🤝 B2B

👥 B2C

📋 Description

• Act as the technical lead across SaaS Operations initiatives — mentoring team members, setting technical direction, and leading incident response and recovery efforts • Design, automate, and optimize cloud operations in Azure and AWS environments with emphasis on scalability, reliability, and security • Partner with DevOps and Cloud Engineering to implement CI/CD pipelines, IAC frameworks (Terraform, Ansible, Jenkins), and automated configuration management • Develop and maintain monitoring, alerting, and observability across distributed systems using Azure Monitor, Dynatrace, and Prometheus/Grafana stacks • Lead root cause analysis (RCA) and continuous improvement processes following incidents, ensuring lessons learned translate into durable engineering improvements • Architect and enforce secure operational practices, including key management, access controls, and change management workflows • Support multi-cloud networking: routing, firewalls, load balancers, VPNs, DNS, and proxies • Drive automation for backup, DR, and compliance validation, aligning with FedRAMP, SOC 2, and DISA STIG frameworks • Collaborate with Engineering and Product teams to operationalize new services and define production readiness standards • Participate in on-call rotation and act as escalation point for critical incidents

🎯 Requirements

• 10+ years in SaaS Operations, Site Reliability Engineering, or DevOps within large-scale production environments • Extensive Linux/UNIX administration experience (SUSE, RHEL, Ubuntu) with practical scripting in Python, Bash, or PowerShell • Expertise with Azure (preferred) and AWS cloud ecosystems — including virtual networking, IaaS/PaaS services, monitoring, and automation • Proven ability to build and maintain CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps • Hands-on experience with infrastructure-as-code and configuration management (Terraform, Ansible, Puppet, or Chef) • Strong knowledge of networking fundamentals and security best practices • Proficiency in monitoring and logging systems (Dynatrace, ELK stack, CloudWatch, Azure Monitor, PagerDuty, etc.) • Solid understanding of high availability and DR architectures • U.S. Citizenship required (due to FedRAMP and DoD compliance work).

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off