Principal SaaS Ops Engineer – Azure/AWS

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November 8

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RSA

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Finance • B2B • B2C

RSA is a commercial and personal insurance company operating in the UK, Ireland and Europe, now rebranding as Intact Insurance. It provides a range of insurance products including commercial (construction, marine, motor fleet, liability, professional, property, accident & health, renewable energy), personal tenants contents policies, and specialist risk consulting and claims services. RSA works closely with brokers and corporate clients, is authorised and regulated by UK financial regulators, and is part of Intact Financial Corporation.

10,000+ employees

💸 Finance

🤝 B2B

👥 B2C

📋 Description

• Working with Engineering to design automation of procedures, deployment, controls and Security • Design, implement, and maintain automation frameworks that improve reliability, consistency, and repeatability across SaaS and FedRAMP environments (e.g., build/deploy pipelines, compliance checks, monitoring automation) • Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services (procedures, application management tools, monitoring and more) • Collaborate with Cloud Engineering and Finance to monitor and optimize cloud resource utilization, implement cost-saving measures, and support FinOps practices across environments • Improve and implement proactive monitoring. develop scripts for ad hoc monitoring, create technical reports about monitoring activities and use analytics tools for advanced proactive monitoring capabilities. • Develop, implement, document, and execute standard operation procedures • Create and protect Production Secret keys, restrict access to sensitive customer data • Provide application support for multiple mission-critical applications in SaaS and cloud environments • Troubleshoot and resolve application, instance, and/or system issues and be able to arrive at RCA write-ups • Take part in SaaS Operations technical activities related to supporting, deploying, auditing and adopting new products and services • Provide technical expertise and advocacy around how solutions should be implemented in production from SaaS Operations POV • Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment • Communicate deployment and production related activities internally and externally when appropriate (especially during disaster recovery times) • Participate in an on-call rotations to provide coverage during off business hours • Coordinate closely on various activities with internal teams and external service providers

🎯 Requirements

• At least 10 years of experience in enterprise application support in a hosted and / or cloud environment • At least 10 years of UNIX / Linux hands-on experience • Comfort with DevOps and automation mindsets and the tools required (Jenkins, Ansible, Puppet, Chef, AWS Lambda, etc.) • At least 8 years of experience in managing and supporting cloud solutions (Azure/AWS preferred) • Experience with deploying and configuring both host and cloud-based monitoring tools (Zabbix, Dynatrace, AWS CloudWatch, Azure Monitor) • Experience in operating in multiple cloud providers (Azure, AWS, GCP) • Programming and scripting experience in one or more languages such as (Python, bash, PowerShell) • Linux and Windows system administration (SUSE, CentOS, RHEL, Windows Server) • Knowledge in managing or deploying common services such as DNS, DHCP, NFS, SMTP, SSH • Experience in designing and supporting networking configurations such as routing, firewalls, load balancers, VPN connections and proxies within or between multiple cloud providers • Understanding of virtualization technologies • U.S. Citizenship required

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible working hours • Professional development opportunities • Remote work options