Billing Data Analyst

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November 19

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Ruby Labs

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Health • Education • Entertainment

Ruby Labs is a company that creates cutting-edge consumer products designed to innovate across health, education, and entertainment sectors. With a commitment to enhancing lives and making a positive impact, Ruby Labs is at the forefront of technological progress. Their diverse portfolio reflects their dedication to innovation in vital sectors of society, specifically health and wellness, pharmaceuticals, education, and entertainment. Ruby Labs has a self-funded model that empowers them to pursue ambitious ideas independently. The company boasts over 100 million annual users and has a track record of sustained growth over 6 years, delivering products that are adopted by millions.

11 - 50 employees

Founded 2018

📚 Education

📋 Description

• Monitor, analyze, and report on key billing and support performance indicators and emerging trends. • Build and maintain data pipelines to ensure accurate, timely, and reliable data delivery. • Apply statistical methods to project scenarios, assess “what-if” outcomes, and anticipate financial risks. • Run A/B tests and experiments to evaluate billing and support strategies. • Collaborate with cross-functional teams (Billing, Support, Finance, Product, Marketing) to align processes with risk-mitigation goals. • Analyze the impact of marketing and product changes on billing outcomes, risk behavior, and customer support metrics. • Provide actionable recommendations to improve billing performance and reduce disputes, churn, and operational inefficiencies. • Document analyses, workflows, and data logic to ensure clarity and consistency.

🎯 Requirements

• Bachelor’s degree in Data Science, Statistics, Computer Science, Economics, or a related field. • Experience as a Data Analyst, ideally within fintech, subscription products, billing, or customer support. • Strong SQL skills. • Experience with popular BI tools such as Tableau, Looker, or similar. • Solid understanding of statistical analysis, forecasting, and scenario modeling. • Experience running A/B tests and interpreting experiment results. • Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment. • Strong communication skills, with the ability to explain findings to both technical and non-technical stakeholders. • Curiosity, ownership mindset, and the discipline to maintain high-quality data work. • Experience with BigQuery, ClickHouse, or any cloud data warehouse is a plus. • Basic Python knowledge for data cleaning or simple analysis is a plus. • Exposure to subscription businesses or payment systems is a plus. • Understanding of disputes, chargebacks, declines, or fraud signals is a plus. • Familiarity with DBT or data quality frameworks is a plus.

🏖️ Benefits

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. • Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.