Business Operations Manager

Job not on LinkedIn

November 26

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

💵 $104k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

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Ryan Specialty

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Insurance • Finance • B2B

Ryan Specialty is an international specialty insurance firm that provides innovative solutions for brokers, agents, and insurance carriers. The company offers a range of services including wholesale brokerage, binding authority, and underwriting management through highly specialized managing general underwriters. Ryan Specialty is a leader in the wholesale brokerage industry, providing expertise with local knowledge and national authority. The firm is committed to delivering distinct national specialty programs and bespoke alternative risk solutions, supporting its clients with comprehensive insurance services.

1001 - 5000 employees

Founded 2010

💸 Finance

🤝 B2B

📋 Description

• Manage staff performance and development for a shared services policy operations team • Monitor productivity volume, service standards and accuracy for their staff and the business that they support • Troubleshoot errors or issues to ensure that the business is processed in a timely manner, taking action to resolve any roadblocks • Interact with both clients and management to ensure efficient and effective processing and work to address errors and concerns • Drive process improvement and innovation efforts to continually improve our services for the businesses that we support • Ensure proper documentation of processes and procedures for all internal functions and the services delivered to our customers • Communicate effectively with management, underwriters and brokers to secure the information necessary to accurately process the business • Provide timely and efficient service to all internal and external customers, including underwriters and brokers • Mentor and train staff and drive performance management and staff development efforts • Communicate effectively with the senior leadership of the businesses that we support and promptly respond to any issues that may arise • Create and distribute routine and ad-hoc reports as assigned • Participate in or handle special projects, as needed • Collaborates with resources across the organization to pursue continual process optimization and innovation

🎯 Requirements

• BA/BS degree in business and/or a technology related field preferred • 6+ years of experience in a business operations environment, insurance experience and experience with core business systems and applications preferred • Strong knowledge of the Property & Casualty insurance industry as well as insurance terminology and the commercial insurance policy lifecycle • 3+ years of experience managing staff and workflow in a fast paced business environment • State P & C License a plus • Lean Six Sigma a plus

🏖️ Benefits

• Paid time off for company holidays, vacation, sick and personal days • Paid parental leave • Mental health services • Comprehensive and best-in-class benefits package