Social Engagement Specialist

Job not on LinkedIn

🕒 July 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rythm

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

👥 B2C

Healthcare • B2C

Rythm is a consumer-focused at-home blood testing company. It provides painless finger-prick collection kits that users can mail or schedule pickup for, and Rythm operates its own CLIA-certified and CAP-accredited laboratory to deliver clinical-grade blood test results in under 72 hours. The service is HIPAA compliant, FDA-cleared, HSA/FSA-eligible and sold as a flexible monthly subscription with an AI-powered dashboard and personalized insights/coaching that track biomarkers and trends over time.

📋 Description

• Monitor and respond to comments, direct messages, mentions, and reviews across Instagram, Facebook, X, LinkedIn, Trustpilot, TikTok, and other emerging platforms • Serve as the public voice of Rythm while maintaining a consistent, authentic, and empathetic brand voice • Build relationships with customers and community members through thoughtful engagement • Identify customer sentiment, trends, recurring questions, and emerging issues and share insights with leadership • Escalate customer concerns, product feedback, and reputation risks to appropriate internal teams • Partner with Customer Experience, Marketing, and Brand teams to ensure consistent messaging across all channels • Identify and flag organic creator interest and inbound partnership inquiries to the Partnerships team • Respond to public reviews and feedback professionally and in a brand-aligned manner • Monitor conversations related to health, wellness, longevity, sports performance, and relevant community topics • Surface opportunities to celebrate customer stories, testimonials, and community wins • Help maintain response-time and engagement standards across social platforms

🎯 Requirements

• 3+ years of Customer Service experience, specifically within social channels • Strong understanding of Instagram, Facebook, X, LinkedIn, TikTok, Trustpilot, and emerging social platforms • Exceptional written communication skills with the ability to adapt to and maintain a consistent brand voice • Experience managing public-facing customer interactions with professionalism, empathy, and sound judgment • Strong customer service, problem-solving, and de-escalation skills • Ability to identify trends, customer sentiment, and emerging issues across social channels • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment • Self-motivated and able to work independently while collaborating effectively across teams • Interest in health, wellness, fitness, or preventative healthcare is a plus • Positive attitude, curiosity, and a genuine passion for building community

🏖️ Benefits

• Meaningful equity aligned with the scope and impact of your role • Flexible, remote-first work environment • Generous Paid Time Off and company holidays • 401(k) • Monthly Rythm membership with full access to at-home blood testing and personalized health insights • Healthcare with monthly premium fully covered by the business • High ownership and visibility from day one, with the opportunity to make a meaningful impact • The chance to help shape the future of personalized health and preventative care • A small, collaborative, mission-driven team that moves quickly and values great ideas regardless of title