Customer Solutions Specialist II

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Safe Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

<Safe Software> is the creator of FME, an all-data, Any-AI platform for data integration, transformation, and automation that helps organizations connect databases, real-time streams, cloud platforms, and business systems. Known for strong spatial (geospatial) data support, in-database execution (e. g. , Snowflake), and enterprise-focused workflows, Safe Software delivers its product as scalable software solutions used by thousands of organizations to operationalize data and incorporate AI-driven processes.

📋 Description

• Collaborate across teams to design and deliver compelling product demos and proof-of-concepts that address real customer data challenges. • Host quarterly business reviews and monthly syncs covering open support activity, upgrade planning, roadmap alignment, and customer feedback. • Proactively identify risks and opportunities, providing recommendations that promote platform expansion and long-term adoption. • Collaborate with Sales, Product Management, and Technical Support to gather feedback, surface trends, relay customer insights, and advocate for customer needs in order to improve the FME Platform. • Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge. • Gain a deep understanding of customer use cases while helping organizations solve data challenges with the FME Platform.

🎯 Requirements

• 3+ years of experience in a customer service, technical support or consultancy role. • 2+ years of experience working with a data integration platform (FME or equivalent). • Excellent communication skills, both verbal, written and spoken. You have good interpersonal skills, customer empathy, and can clearly communicate technical information with customers and colleagues. • Exemplary presentation skills to clearly demonstrate solutions using the FME Platform. • Curious and eager to learn new technologies, systems and data formats that FME supports. • Able to think critically and propose solutions to complex problems. • Able to collaborate effectively and exchange meaningful feedback. • A Bachelor’s degree in a GIS or related field, or equivalent combination of education and related experience. • Nice to Have: Experience with FME specifically, or experience with another enterprise integration platform. Familiarity with integration concepts such as APIs, ETL/ELT pipelines, spatial data workflows, and middleware solutions. Understanding of common data formats and standards (XML, JSON, GeoJSON, CSV, Shapefile, GeoPackage, etc.) and relational or spatial database concepts (PostGIS, Oracle Spatial, SQL Server, etc.). Curious and eagerness to continuously learn new technologies, data formats, and industry trends.

🏖️ Benefits

• Meaningful Work: Make a profound impact across our business, workplace and data integration product. • A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support. • Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives. • Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe. • Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to. • Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year. • Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period. • Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption. • Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program. • An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!