Learning Systems Analytics Manager

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October 25

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Saffire, LLC

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Saffire empowers hundreds of clients with beautiful, unique and engaging websites, and integrated SaffireTix ticketing. The platform includes online, advance, and gate sales, as well as contactless RFID bands, for a safer and stress-free experience for patrons. Saffire's Spark content management system makes it easy to control it all yourself (with unlimited help when you need it) and have access to amazing real-time reporting. Our clients freakin'​ love us, and you will too!

11 - 50 employees

📋 Description

• Own and manage API integrations between the LMS (SAP Litmos, Workday Learning or similar) and enterprise systems (Workday, SSO/IdP, HRIS, CRM). • Build, monitor, and troubleshoot data feeds (SFTP, API endpoints, flat-file transfers) to ensure accurate user provisioning, role mapping, and real-time updates. • Map and manage people data fields (employment type, job code, region, manager hierarchy) critical for training assignments and compliance reporting. • Validate and debug SCORM/xAPI/Tin Can course packages to ensure seamless functionality across devices and browsers. • Oversee single sign-on (SSO) configuration, access management, and identity governance. • Act as the primary technical liaison with the LMS vendor, managing upgrades, testing releases, and escalating incidents. • Implement system automations to reduce manual admin overhead. • Develop and maintain dashboards in Power BI, SQL, or Litmos Analytics to measure compliance, adoption, and performance. • Perform data validation and root-cause analysis on anomalies or failed data syncs. • Create APIs and custom reports to deliver actionable insights to HR, IT, Compliance, and leadership. • Drive data governance and ensure compliance with privacy, security, and regulatory requirements (GDPR, union CBAs, etc.). • Provide actionable insights and trend analysis to HR, Compliance, and leadership teams. • Monitor system performance and error logs to proactively identify issues before they impact users. • Conduct regression testing after releases, vendor patches, or new integrations. • Maintain detailed system documentation, SOPs, and architecture diagrams for IT and admin teams. • Provide Tier 2/Tier 3 technical support for LMS incidents not resolvable at the admin level. • Partner with IT security, HR, and global stakeholders to ensure compliance, data integrity, and business continuity. • Conduct technical onboarding for admins and SMEs on API workflows, SCORM validation, and reporting tools.

🎯 Requirements

• 4+ years of LMS administration or enterprise system management experience, with a strong technical focus. • Strong hands-on expertise with SCORM/xAPI troubleshooting, APIs, and HRIS/LMS integrations. • Hands-on experience with APIs, system integrations, and data feeds (JSON, REST, XML, SFTP). • Proficiency with Power BI, SQL, or advanced Excel for data visualization and reporting. • Familiarity with identity management and SSO/IdP platforms (Azure AD, Okta, Ping). • Demonstrated experience resolving complex system errors and data anomalies.

🏖️ Benefits

• medical, dental, vision, life and disability insurance • paid vacation • 401k plan