Senior Project Manager

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November 11

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Saffire, LLC

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Saffire empowers hundreds of clients with beautiful, unique and engaging websites, and integrated SaffireTix ticketing. The platform includes online, advance, and gate sales, as well as contactless RFID bands, for a safer and stress-free experience for patrons. Saffire's Spark content management system makes it easy to control it all yourself (with unlimited help when you need it) and have access to amazing real-time reporting. Our clients freakin'​ love us, and you will too!

11 - 50 employees

📋 Description

• Accountable for comprehensive performance and delivery of Technology solutions on behalf of specifically assigned business function(s), spanning a combination of support, enhancements, projects, and roadmaps. • Drives successful project delivery (scope, budget, time, quality) and ongoing system performance. • Serves as the escalation point for communication and resolution of project/enhancement/support issues. • Serves as direct liaison between business owner, users, technology team and vendor for software system escalated support issues, defect/enhancement delivery, system upgrades, and product roadmap. • Collaborate closely with business and technology teams and vendor partners (engagement team, product owners/mangers, SME’s, engineers, architects, developers) to document and solution the requirements. • Active, hands-on prioritization and delivery of all projects and enhancements for a business functional area(s). • Tracks, manages, and optimizes budgets across projects/enhancement/support areas. • Assists with enterprise-wide change management efforts as it relates to implementation of programs, practices and protocols. • Under the direction of VP Technology, Program Management, work with Director of Venue Technology to manage projects related to POS implementation. • Manages and/or oversees the day-to-day delivery of projects for the given business area of responsibility including scope, timeline, staffing, budget, quality, and risk/issues. • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities. • Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes. • Understand and negotiate needs and expectations of multiple stakeholders. • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates. • Meet with business owners and related technology resources regularly to review project deliverables and deadlines. • Build strong relationships based on mutual trust and respect. • Maintain discretion and confidentiality with relationships and information sharing. • Create written and graphical presentations for internal audiences and/or clients. • Observe, review and partner to optimize technology processes and suggest areas for continuous improvement. • Perform other duties and projects as assigned and directed by the CIO and/or direct supervisor.

🎯 Requirements

• 10+ years in hospitality industry, ideally with direct client and stakeholder interface expertise. • 7+ years experience with large projects and deployments in a large technology business environment with 150+ locations. • 7+ years experience with project management, product management (or equivalent in Subject Matter Expert roles), and business analysis within in multiple technology systems, such as: F&B & Retail POS, CRM, Reservation systems, Membership systems, Accounting, HR, Timekeeping, Payroll, Private Events, payment systems/providers, Cloud platforms, data warehouse with heavy integration layer (multi system and multi-industry area experience preferred). • 7+ years experience with Point of Sales systems, including implementation, operational, and support. • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.

🏖️ Benefits

• medical • dental • vision • life and disability insurance • paid vacation • 401k plan