Customer Experience Specialist, Mental Health

🕒 December 19, 2025

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Sailor Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

📋 Description

• Guide older adults and caregivers through the intake process • Match patients with the right therapist • Ensure support through emotional and professional communication • Manage intake process with multiple patients simultaneously

🎯 Requirements

• Empathetic and clear communicator • Highly organized and detail-oriented • Tech-comfortable with tools like Google Workspace and EHR platforms • Mission-aligned with a focus on mental health • Experience in healthcare, customer service, or administrative support is welcome, not required

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development • Remote work options • Growth opportunities