Sailor Health
11 - 50 employees
⚕️ Healthcare Insurance
🏥 Healthcare
📡 Telecommunications
Healthcare Insurance • Healthcare • Telecommunications
Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.
Receptionist
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🔥 0 minutes ago
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Sailor Health
11 - 50 employees
⚕️ Healthcare Insurance
🏥 Healthcare
📡 Telecommunications
Healthcare Insurance • Healthcare • Telecommunications
Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.
📋 Description
• Handle same-day inbound communication from patients and prospective patients via phone, email, and SMS • Route inquiries to the appropriate person or team and resolve simple requests directly • Execute and troubleshoot clinical and administrative workflows with patients • Maintain knowledge of the patient care team and direct patients to the right person or resource • Support patients and families throughout the entire patient lifecycle, from first inquiry through ongoing care • Serve as the first point of contact shaping patients’ experience with Sailor Health
🎯 Requirements
• Experience is welcome but not required • Front-desk, call center, customer service, or administrative support experience is welcome • Empathetic and clear communication skills • Ability to listen actively and handle difficult or emotional conversations • Ability to manage high volumes of calls and messages without letting requests pile up • Highly organized and detail-oriented; able to track multiple communication threads • Ability to determine when to resolve requests independently versus routing them • Comfortable learning Google Workspace, EHR platforms, and CRMs • Able to learn new software quickly • Reliable and dependable, with strong follow-through • Must be based in Canada • Comfortable working Eastern Time Zone hours
🏖️ Benefits
• Remote-first team and flexibility of remote work • Growth and ownership opportunities • Opportunity to take initiative and shape key processes • Mission-driven work supporting older adults and their families
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