SailPoint
Cybersecurity • Enterprise • SaaS
SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.
1001 - 5000 employees
Founded 2005
🔒 Cybersecurity
🏢 Enterprise
☁️ SaaS
Customer Success Manager
October 9
SailPoint
Cybersecurity • Enterprise • SaaS
SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.
1001 - 5000 employees
Founded 2005
🔒 Cybersecurity
🏢 Enterprise
☁️ SaaS
📋 Description
• Monitor inbound customer inquiries via shared inboxes and Gainsight workflows; respond with clarity, empathy, and accuracy. • Take temporary ownership of at-risk accounts identified through AI signals, health metrics, or internal referrals — working to stabilize and re-engage them. • Recommend next-step plays, resources, or services based on the customer’s maturity and pain points. • Use Gainsight dashboards, adoption metrics, and digital risk indicators to identify trends and trigger proactive outreach. • Partner with Sales, Renewals, Support, and Services to align on customer health, renewal intent, and next actions. • Log clear updates in Gainsight to reflect engagement activity, renewal confidence, and customer sentiment. • Participate in outreach campaigns, webinar promotions, and messaging efforts that reach hundreds of customers simultaneously.
🎯 Requirements
• 1+ years of experience in customer success or related field • Experience with digital customer success tools, specifically Gainsight • Ability to communicate effectively and empathetically with customers • Familiarity with digital engagement strategies and AI insights • Bonus points for experience in SaaS security or identity governance
🏖️ Benefits
• Estimated travel: 10% for internal team meetings, conferences, or customer events.
Apply NowSimilar Jobs
October 9
Data Analyst / CRM Assistant responsible for CRM tool optimization and data maintenance. Supporting marketing, operations, and sales teams with actionable insights from cleaned datasets.
🇵🇭 Philippines – Remote
💵 ₱40k - ₱50k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
September 27
Lead 8–10 Success Associates to increase pro satisfaction, retention, and revenue for Thumbtack's home services marketplace through coaching and sales programs.
September 22
Manage mid-market customer experience for Instructure's learning platform. Collaborate with Customer Success Managers to retain and grow revenue while supporting product adoption.
March 25
Drive customer education and support operations for high-value and low-touch accounts.
March 7
Ensure attendees get the most out of events by providing guidance and support.