Customer Success Area Lead

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2 days ago

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Salesforce

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SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Build, mentor, and empower a high-performing team of Customer Success Managers • Oversee the delivery of Signature obligations • Partner with key customers to execute strategic account plans • Cultivate trusted partnerships with C-level stakeholders • Collaborate with Sales, Renewals, and Product teams • Partner closely with market leaders to evolve the Signature model

🎯 Requirements

• 10+ years in customer-facing leadership roles • At least 5 years managing sizable Customer Success teams • Deep understanding of the commercial engine behind a SaaS business • Proven track record of driving measurable results • Experience operating within Taiwan markets • Fluency in both Chinese and English

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Remote work options