Senior Director, Global Supportability – Readiness

Job not on LinkedIn

🕒 4 days ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $191.1k - $320.6k / year

⏰ Full Time

🟠 Senior

👔 Director

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Own the end-to-end product readiness strategy for Agentforce and Data 360 • Build and maintain a structured product feedback loop • Partner closely with Product, PMM, and Engineering • Drive collaboration with Alliances • Ensure Support, Customer Success Guides, and Architects are fully enabled • Develop scalable, repeatable enablement programs • Track and improve Agentforce on Help performance • Build dashboards and operating cadences • Serve as an escalation point for critical readiness gaps • Build, develop, and retain a high-performing, globally distributed team of readiness leaders and ICs • Foster a culture of accountability, continuous learning, and cross-functional collaboration • Represent the Readiness function in senior leadership forums

🎯 Requirements

• 10+ years of experience in Customer Success, Technical Enablement, Product Operations, or a related field • at least 4 years leading global teams • demonstrated success building product-to-field readiness programs at scale, ideally in a SaaS or cloud environment • strong understanding of AI, data platform, or CRM product ecosystems • exceptional cross-functional influencer • proven ability to align Product, Engineering, and Customer Success around a shared readiness agenda • data-driven leader with experience tracking operational KPIs • excellent executive communication skills • experience leading through change in fast-moving, high-growth product environments

🏖️ Benefits

• time off programs • medical, dental, vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program