Customer Success Manager

November 6

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more. • Serve as a mentor to the wider Customer Success and Support teams • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

🎯 Requirements

• 2-4+ years of experience in a customer success, account management, sales, or strategic consulting role • Enterprise SaaS experience preferred • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence • Experience supporting or working with technical products • Solutions-oriented with strong problem-solving skills • Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support and Engineering leadership, day-to-day users of our software • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor’s degree from a 4-year institution

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • much, much more