Customer Success Manager

🕒 July 6

🇺🇸 United States – Remote

💵 $115.2k - $131.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Logo of Samsara

Samsara

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Ensure customers increase the safety, efficiency, and sustainability of their operations with IoT platform • Deeply understand the Samsara platform’s capabilities and explain them • Resolve technical issues for customers • Drive business transformation through strategic engagements • Lead product consultation workshops for partnerships

🎯 Requirements

• Ability to learn, understand, and convey the value of complex products • Technical approach to account management • Strong relationship-building skills • Problem-solving mindset • Ability to work alongside various internal teams • Experience with business transformations and strategic customer engagements

🏖️ Benefits

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave • Above-market total compensation through base salary and performance-based bonus/variable pay

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