Senior Customer Success Quality Analyst

November 3

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in all prospect and customer interactions • Monitor interactions across various lines of business to assess quality of engagement and process compliance • Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration • Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes • Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs • Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights • Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

🎯 Requirements

• 4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role • Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes • Ability to ramp up quickly on business priorities and derive insights from data • Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles • Poise under pressure when working through issues in a fast-paced environment • Strong attention to detail and a knack for process improvement and documentation. • Experience working with Gong and/or Salesforce • Project management or industry certifications, e.g., COPC, PMP

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • and much, much more.