Senior Manager, Sales Operations

September 21

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• End-to-end ownership of all Sales Support activities, including day-to-day management of sales support case SLAs, staffing, and tools to ensure best-in-class AE satisfaction for inbound requests • Day-to-day management, coaching, and development of 1 Supervisor and 12 Sales Ops Coordinators / Analysts • Coach and develop the team using behavior-based coaching models to drive consistent improvement • Ensure productivity goals are clearly understood, monitored, and achieved to maintain customer satisfaction and appropriate staffing • Lead and grow a team of Sales Support professionals to drive consistent service delivery execution and continuous improvement • Serve as the primary escalation point for complex deal support issues and provide strategic guidance to resolve blockers to deal closure • Develop and own KPIs to measure Sales Support performance and generate insights on process improvements to boost Sales productivity • Establish strong cross-functional relationships and feedback loops with senior stakeholders to deflect Sales Support ticket volume • Lead initiatives to scale the Sales Support function in alignment with business growth • Champion, role model, and embed Samsara’s cultural principles as the team scales globally and across new offices • Hire, develop, and lead an inclusive, engaged, and high-performing team

🎯 Requirements

• 10+ years of experience in a Sales Support or Customer Support role in a dynamic environment, including 4+ years as a people leader • Experience managing large support teams and supporting their productivity by escalating issues, providing feedback and offering support • Excellent communication and critical thinking skills to understand sales policies and processes at a company, team, and individual sales rep level • Comfortable with ambiguity and enthusiastic about implementing complex change to improve sales & internal team efficiency • Deep expertise in key sales operational processes such as territory management, quota operations, policy management • Strong project management, business judgment, and organizational skills with the ability to manage competing priorities • Previous experience with Salesforce in an administrator capacity • Proficiency in Excel/Google Sheets • Bachelor’s degree or higher from a top university; MBA optional • Bilingualism in Spanish and English • Must be based within 30 miles of our Mexico City office; relocation assistance will not be provided • (Ideal) Previous experience with Zendesk/Zendesk Explore in an administrator capacity

🏖️ Benefits

• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Flexible working model supporting remote and in-person work • Offices open for in-person collaboration • Accommodations for qualified persons with disabilities