Senior Program Manager, Customer Success

September 23

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Own and lead large-scale transformational programs supporting the Customer Success organization • Work closely with Customer Success stakeholders to identify critical priorities, and scope, develop, and manage delivery of the work • Lead the end-to-end planning and delivery of highest priority and most complex programs with execution, governance, and change management • Develop comprehensive program strategies, roadmaps and plans; frame the need, scope work, own governance and stakeholder engagement, define KPIs, and report on results • Collaborate with stakeholders and drive alignment; own program reporting and communication and partner to iterate and improve outcomes • Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications • Champion, role model, and embed Samsara’s cultural principles as the organization scales

🎯 Requirements

• Bachelor's Degree from a 4-year institution • 6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role • Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business • Strong program management tool-kit, including problem-solving and decision-making skills, able to quickly ramp up on business priorities and derive insights from data • Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers • Diplomacy, tact, and poise under pressure; skilled at having prioritization conversations and discussing tradeoffs • Experience with B2B hardware and SaaS products (preferred) • PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management (preferred) • Experience in a global Operations, Customer Success, or Customer Experience organization (preferred) • Must reside in the United States (role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area) • Ability to secure and maintain the legal right to work at the company and in the specified work location

🏖️ Benefits

• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Remote and flexible working model with offices open for in-person work • Reasonable accommodations for persons with disabilities during recruiting • See Benefits site to learn more