Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
1001 - 5000 employees
Founded 2015
🏢 Enterprise
🚗 Transport
🔐 Security
💰 Seed Round on 2014-08
Senior Program Manager I – Customer Success Programs
September 28
Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
1001 - 5000 employees
Founded 2015
🏢 Enterprise
🚗 Transport
🔐 Security
💰 Seed Round on 2014-08
📋 Description
• Own and lead end-to-end planning and delivery of high-priority, complex Customer Success programs • Scope, develop, and manage delivery of transformational programs supporting the Customer Success organization • Develop comprehensive program strategies, roadmaps, plans, KPIs, and governance structures • Own program reporting, stakeholder engagement, and communication to drive alignment and improved outcomes • Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks • Drive change management and adoption across CSMs and cross-functional teams • Collaborate closely with Customer Success stakeholders to identify critical priorities and business needs • Champion and embed Samsara’s cultural principles while scaling globally
🎯 Requirements
• Bachelor's Degree from a 4-year institution • 6-8 years of program management, customer success operations, strategy, or consulting experience, ideally in a high-growth SaaS environment or technology consulting role • Demonstrated success launching transformational initiatives that measurably improve the customer experience • Strong program management tool-kit, including problem-solving and decision-making skills • Ability to quickly ramp up on business priorities and derive insights from data • Clear and confident communication, including the ability to influence and lead cross-functional stakeholders and executives • Diplomacy, tact, and poise under pressure when working through issues • Experience with B2B hardware and SaaS products (preferred) • PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management (preferred) • Experience in a global Operations, Customer Success, or Customer Experience organization (preferred) • Must reside in Canada and secure/maintain legal right to work in the specified location
🏖️ Benefits
• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Flexible working model with in-person office option • Accommodations for applicants with disabilities • Access to Samsara Benefits site for additional programs and perks
Apply Now