Research Coordinator I, Patient Operations

🕒 June 18

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Sanguine Biosciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🧬 Biotechnology

🤝 B2B

Biotechnology • B2B

Sanguine Biosciences is a provider of human biospecimens and associated laboratory and data services for research and clinical studies. The company supplies a wide range of ready-to-ship and prospective sample types (e. g. , PBMCs, leukopaks, plasma, serum, synovial fluid, whole blood, skin punch biopsies) and offers on-site collection programs, GMP products, sample processing, cell analysis, and linked donor data including EMRs and patient-reported outcomes. Its customers include academic researchers, biotech and pharmaceutical companies conducting translational, immunology, oncology, and other disease-focused studies.

📋 Description

• Serve as the primary point of contact for potential participants in translational research studies, managing inquiries from newly identified participants referred by the Patient Recruitment team. • Coordinate and manage participant enrollment for translational studies, with the opportunity to support enrollment efforts for other study types as needed. • Serve as a compassionate and empathetic touchpoint for patients, embodying Sanguine’s mission to bridge the gap between researchers and patients and accelerate research efforts. • Maintain a thorough understanding of the study protocol, safety guidelines, and ensure compliance with Standard Operating Procedures (SOPs). • Perform independent research for each assigned study and/or diagnosis to gain a deeper understanding of the condition and any study-specific criteria. • Create Salesforce reports to identify potential study participants. • Review database and medical record information to identify potentially eligible study participants. • Prepare and initiate database surveys to assess the interest and eligibility of potential participants for research studies. • Introduce study objectives to potential participants, conduct thorough eligibility screenings, and collect and document critical medical and study-related information accurately and promptly. • Administer and collect required study documents and initiate medical record retrieval in collaboration with the medical record team. • Review medical records, input lab results, and compile research data to ensure eligibility and quality across a range of studies. • Maintain a high standard of professionalism, resolving issues efficiently while delivering an outstanding customer service experience to patients. • Collaborate with the Project Management and Recruitment teams to ensure participant enrollment is on track and meets required study deadlines. • Take on additional responsibilities as assigned. • Coordinate and schedule study visits in alignment with protocol requirements, staff availability, and logistical constraints, ensuring timely and accurate booking. • Use logistics/dispatch software to assign and manage appointments for mobile health staff, ensuring all visit details are accurate and schedules and routes are executed effectively. • Manage outbound communications (calls, texts, emails) to schedule, confirm, and reschedule visits, while delivering pre-appointment instructions and relevant information. • Serve as the primary point of contact for participants before, during, and after appointments, providing clear communication and support throughout the process. • Coordinate closely with patients, study coordinators, and field operations to handle scheduling changes, maintain up-to-date participant profiles, and support seamless visit execution. • Monitor daily/weekly schedules and key operational metrics, resolve issues proactively, and contribute to workflow improvements and cross-functional projects while delivering a high-quality patient experience. • Take on additional responsibilities as assigned.

🎯 Requirements

• Bachelor's Degree in a life science or other related field. • 1-2 years of working experience in a project management/operations coordinator role. • Embrace Sanguine’s mission to seamlessly connect donors to researchers with a patient-friendly attitude. • Proficient in general software tools, including Microsoft Office and Google Workspace, with the ability to quickly learn and troubleshoot new systems. • Effective multitasker who thrives in a fast-paced, dynamic environment. • Highly organized, detail-oriented, and meticulous in managing tasks. • Exceptional customer service, verbal, and written communication skills. • Personable, engaging, and adept at critical thinking. • Bilingual (Spanish) • Experience working on clinical or translational research studies. • Experience working with patients in a HIPAA regulated environment. • Experience with software tools Technology Experiences • General computer skills are required. • Experience working with Salesforce.com.