Product Documentation & Content Strategist
Job not on LinkedIn
November 2
📋 Description
• Design an intelligent documentation ecosystem using modular, reusable content blocks that can feed into web, app, chatbot, and marketing channels automatically. • Create interactive documentation experiences (e.g., clickable process maps, embedded demos, or simulation-based learning). • Collaborate with design and product teams to ensure microcopy and UX text drive user behavior, not just explain features. • Integrate AI-assisted authoring tools • Develop a content intelligence dashboard that measures how documentation impacts onboarding time, feature adoption, and support volume. • Create “story frameworks” that explain product vision, workflows, and releases in a human-centered way not just technically. • Partner with the marketing and training teams to convert technical documentation into client education and enablement materials. • Build an evolving taxonomy and tagging system that supports content discovery and automation for future AI chat or self-service support.
🎯 Requirements
• Experience in the investment-tech domain is a MUST • Strategic storyteller with strong product sense and UX writing experience. • Creative thinker who understands content automation, AI tools, and analytics. • Experience building scalable documentation systems for SaaS products. • Understands how documentation can influence adoption, not just awareness.
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