Field Service Engineer - Remote, DC/Baltimore Area

July 1

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Sartorius

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Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.

10,000+ employees

📋 Description

• Service company equipment for customers, including installations, preventative maintenance, repairs and training. • Generate service revenue for the company by proactively selling service contracts to customers. • Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate. • Provide excellent customer service at every step. • Evaluate the customer’s service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service • Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management. • Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. • Manage communications effectively and timely. • Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments. • Properly manage company parts, equipment and tools. • Keep an accurate inventory and care properly for equipment and tools. • Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. • Equipment Selection: Determining the kind of tools and equipment needed to do a job. • Installation: Installing equipment, machines, wiring, or programs to meet specifications. • Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly. • Operation and Control: Controlling operations of equipment or systems. • Operations Analysis: Analyzing needs and product requirements to create a design. • Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance. • Repairing: Repairing machines or systems using the needed tools. • Technology: Design Generating or adapting equipment and technology to serve user needs. • Troubleshooting: Determining causes of operating errors and deciding what to do about it. • Perform other related duties as required.

🎯 Requirements

• Bachelor’s degree in an Electrical/Electronic discipline, minimum of an associate’s degree or equivalent combination of industry experience and technical/military training • Minimum 3 years of Field Service experience (preferably in the Biopharmaceutical industry) • Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP. • Up to 90% travel is required to support Field Service activities. • Valid Driver’s License and Passport • Proficiency with MS Office software, including Outlook, Word and Excel. • Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs. • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

🏖️ Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings • Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules • Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform • Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” • Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. • Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. • Retirement Savings Plan: 401 k (with generous company match) • Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account • Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate • Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service